FAQs
How can we help you?
Below is a list of commonly asked questions.
If you cannot find the answer to your question or would like further information please contact us by phone, email or please come and visit us.
1 Should I plan in advance?
Whenever possible we recommend that you talk to us, along with your vet and family beforehand. Your vet can help you make an informed decision, explain what to expect and plan the aftercare arrangements for you.
2 How do I choose a pet crematorium?
When considering the aftercare for a beloved pet, owners want a pet crematorium they can trust. It is our goal to help clients make informed decisions and to ultimately make a very difficult time easier. With this in mind, our leaflet "Mistakes to avoid when choosing a pet crematorium" provides information on factors that should be taken into consideration before entrusting your pet to someone else.
3 Should I speak to my vet about my wishes?
Your vet plays an important role in the care and aftercare of your pet. We recommend that you discuss your wishes with them before the time comes to help you make an informed decision. Please don't be embarrassed talking to your veterinary practice who may have a dedicated veterinary nurse or trained bereavement advisor to guide and support you. Your vet can provide you with information on the options, answer your questions or concerns and explain what to expect to help you prepare and plan the aftercare arrangements.
4 Can I contact the crematorium to discuss the options before my pet dies?
Yes, we are here to help you. You can phone or visit us in advance to discuss your wishes before the time comes, letting you decide what is best for you and your pet’s final journey. Through past experience we have found that many people find this both comforting and reassuring.
5 May I visit and inspect the crematorium before the time comes?
We encourage pet owners to come and visit us to put their minds at ease and we would love to see you. We welcome any questions to alleviate any concerns that you may have and during your visit we will show you around our facilities so you know what to expect and that you are entrusting your pet to a reputable pet crematorium.
To ensure each client receives the time and privacy required, we simply ask that you contact us on 01724 784 081 to arrange a time where we are able to explain our services and the care that we provide.
6 What are your opening hours?
Our contact details and opening hours can be viewed here
